With native Gmail connected, Strawberry’s supported operations include gmailSearch, gmailGetThread, gmailCreateDraft, gmailReply, gmailSendDraft, and gmailSend; use the read and draft steps to clear the work before deciding what leaves your inbox.
01
Inbox work starts with a bounded thread set.
Tell the agent whether to review today’s customer emails, unread renewal threads, or messages from a named account. That makes the search explainable and prevents an inbox-wide read from becoming the default.
02
A reply needs the thread and the business context.
A good draft can use gmailGetThread to read the conversation, then incorporate the approved information you provide from a CRM, proposal, document, or browser tab. It should not pretend it knows a commitment that is not in the source material.
03
Drafts make review a concrete step.
gmailCreateDraft and gmailReply can prepare text where you can read it in context.
Use a different rule for customer escalations, legal questions, and commercial offers: those may need a human owner before any draft is treated as ready.
04
Recurring triage should stay read-first at the start.
At 08:30 each weekday, a Gmail triage pass can collect new inbound leads, suggest a thread owner, and split pricing, contract, and escalation threads into a separate queue. An unreviewed send, archive, or label can promise terms to a customer or bury the conversation that needed a human owner.
Once Gmail is connected with the relevant permissions, it can use supported operations such as gmailSearch and gmailGetThread for the messages in your workflow scope.
Yes. Supported Gmail operations include gmailCreateDraft and gmailReply, which can prepare a response for review.
Supported Gmail operations include sending, but sending an external message should remain behind your explicit approval.
It can use examples and preferences you provide to draft in a consistent voice. Review the final message, especially for customer, legal, or commercial communication.
Yes. A weekday morning pass can surface new leads, suggested owners, and escalated threads before the inbox review. Keep pricing, contracts, and customer escalations out of unattended sends, labels, or archives: a bad rule can hide a live commitment or send terms nobody approved.