Chatlayer teams need a clear view of whether a conversational experience understands the right intents, hands difficult cases to people well, and stays aligned with current service information. Strawberry can prepare that view from the signed-in workspace and the source material open beside it.
The companion can support conversation design, intent coverage, testing evidence, and escalation analysis in the Chatlayer tab, then use the surrounding browser context to make the next step easier to check.
01
Find the intents missing from the experience.
A useful Chatlayer pass begins by separating what the workspace shows from the decision a responsible owner still needs to make.
Compare this Chatlayer intent design with the support topics and help-centre pages I have open. List absent intents, overlapping intents, and weak fallback paths.
02
Use test transcripts as product evidence.
For Chatlayer, a sensible response starts with the workspace history and the source tabs that give it meaning.
Review these Chatlayer test sessions and group them by recognition failure, answer mismatch, broken journey, and agent escalation.
03
Check whether handoffs carry enough context.
A Chatlayer review earns trust by showing its evidence, its gaps, and the question that cannot be answered automatically.
Trace the visible Chatlayer escalation paths. Show what information reaches a human agent, what is lost, and which cases need a clearer ownership rule.
04
Create a weekly quality checkpoint.
When the Chatlayer checklist is proven, save it as a skill and run a routine that prepares the same evidence-led review on the team’s own schedule.
Prepare the Chatlayer review for this service team using the agreed intent and escalation checklist. Do not deploy a version or alter a production channel.
Yes. A signed-in Chatlayer tab lets it assist with a browser-based review of visible conversation design, testing, and escalations.
It can prepare a deployment checklist, while release actions should be confirmed by the accountable team.
Yes. It can organise examples of failed handoffs and show the information or owner missing from each one.
Yes. Ask Strawberry to organise selected Chatlayer conversations by failed handoff, missing information, unclear path, or unresolved owner.
Yes. Keep the bot and the relevant help or policy tabs open and ask for a discrepancy review that highlights gaps between the visible guidance and the bot's answers.
Chatlayer Strawberry