Use Strawberry with the Mews workspace you are signed into to prepare shift briefs, investigate guest and reservation context, organise operational exceptions, and draft internal handoffs. It helps hotel teams use the information in front of them without rushing an operational or guest-facing decision.
01
Prepare the shift handover before the desk gets busy.
A strong handover keeps arrivals, departures, guest requests, room-status issues, and open questions in one place. Strawberry can turn the Mews views and notes you select into a concise handover for the next team, with source links for anything that still needs checking.
02
Investigate a guest issue with the relevant history.
A guest complaint can depend on the reservation timeline, notes, room status, and what the team already promised. Strawberry can assemble a fact-based internal brief from the Mews record and the context you provide, separating confirmed history from proposed recovery steps.
03
Surface exceptions without turning them into automatic changes.
A daily exception pass can identify the items that need attention before service starts, such as incomplete handovers, unusual requests, or unresolved operational notes. The purpose is a controlled review list, not a hidden change to a booking or guest account.
04
Give managers a clearer view of recurring friction.
Repeated late-arrival confusion, room-readiness delays, or handover gaps are easier to fix when examples are collected consistently. Strawberry can compare the selected Mews notes and team material into an internal pattern brief with evidence and suggested process questions.
Mews Strawberry