Monta gives charging operators and fleet teams a view of charge points, sessions, drivers, sites, and payments. Strawberry can help investigate exceptions, prepare operational summaries, reconcile a support question with the session history, and organise the next step for the person who owns the charger or driver relationship.
The work can begin with charge points, charging sessions, site operations, and driver follow-ups, using the details already visible in the tools and tabs around the job.
01
A failed charge needs the session behind the complaint.
A driver saying “it did not work” is the start of the investigation, not the diagnosis.
Strawberry can gather the session and charge-point context visible in Monta, organise the timeline, and prepare the factual questions or escalation required to move the case forward.
02
Site health is easier to manage as a pattern.
One unreliable charger may be a local issue; repeated interruption patterns across a site can point to something larger. Strawberry can review the operational information you select, group recurring exceptions, and prepare a site-level brief that distinguishes a one-off driver issue from a maintenance priority.
03
Keep drivers informed without inventing an answer.
Charging support often requires a clear explanation of what happened, what is being checked, and what the driver should do next. Strawberry can prepare a response from the visible session facts while leaving the operational or compensation decision to the authorised team.
04
Check overnight exceptions before the day’s charging starts.
An early-morning exception pass gives site operations time to inspect repeated failures before drivers encounter the same problem again. Set a weekday review that prepares the overnight anomalies and the supporting session links, rather than making changes to chargers or accounts.
Monta Strawberry