Review shared customer conversations, missed calls, open follow-ups, and phone-number activity without losing the thread that explains what happened.
Strawberry works from the OpenPhone account open in your browser, making a usable queue from the conversation history your team is already handling.
01
Start with the customer conversations that are still open.
An OpenPhone inbox can look quiet while a handful of buyers are waiting for a reply in old threads. Read the active conversations, group them by what the customer needs, and keep the original message attached to the work list.
02
Return missed calls with the history in front of you.
A missed call is easier to handle when you know whether the caller is a new lead, an existing customer, or someone already in a long text exchange. Bring the recent call activity together with the surrounding conversation before preparing a callback list.
03
Make shared-number handovers less fragile.
When several people use one business number, a customer should not have to repeat the same problem after a shift change. Turn the active thread, last commitment, and named owner into a handover that another teammate can act on.
04
Review the reply queue before the day closes.
A weekday end-of-day pass catches messages that arrived after the team’s first triage and calls that never got returned. Capture the exact OpenPhone checks in a skill, then let a 16:45 routine prepare the queue while there is still time to respond.
Yes. It can use the OpenPhone browser context you provide to inspect the live page, prepare a review, and work alongside the related tabs or files you select.
It can prepare OpenPhone work in the browser, but an action that changes records, communication, access, routing, or spend should stay subject to your approval.
Yes. Capture the OpenPhone-specific checks in a skill and have a routine prepare the review at the cadence that fits the operational decision.
No. OpenPhone is handled through its browser tab on this page, not through a Strawberry integration in Settings.
Confirm the relevant OpenPhone context, the evidence behind the recommendation, and the downstream effect of the proposed action before proceeding.
OpenPhone Strawberry