Review community members, relationship activity, segment questions, engagement signals, and follow-up gaps without reducing a real relationship to a stale profile.
Strawberry works from the Orbit workspace in your browser and keeps the member activity behind each recommendation available for review.
01
Read member activity before deciding who needs a follow-up.
A profile’s last-updated date does not reveal whether a relationship is warm, stalled, or already being handled elsewhere. Review the Orbit activity trail and the surrounding context before placing someone in a follow-up queue.
02
Make segments useful for a real community decision.
A segment is valuable when it represents a group with a shared next step, not when it is an unexamined filter. Compare Orbit member information with the context in related tabs and surface the records that need a human classification decision.
03
Create handovers that preserve relationship context.
Community work fails when a new owner sees only a name and a task.
Bring the member’s recent activity, relevant event or email context, and intended next move into one compact Orbit handover.
04
Use a Friday pass to protect high-value relationships.
Friday afternoon is a useful point to catch meaningful members who slipped through the week before the weekend adds another gap. Store the Orbit relationship criteria as a skill and have a 14:30 routine prepare the follow-up brief while the team can still assign ownership.
Yes. It can use the Orbit browser context you provide to inspect the live page, prepare a review, and work alongside the related tabs or files you select.
It can prepare Orbit work in the browser, but an action that changes records, communication, access, routing, or spend should stay subject to your approval.
Yes. Capture the Orbit-specific checks in a skill and have a routine prepare the review at the cadence that fits the operational decision.
No. Orbit is handled through its browser tab on this page, not through a Strawberry integration in Settings.
Confirm the relevant Orbit context, the evidence behind the recommendation, and the downstream effect of the proposed action before proceeding.
Orbit Strawberry