Customer messages, channel queues, response templates, contact history, and escalation status need context before an omnichannel team acts. Strawberry can prepare reviewable work from the Picky Assist pages you choose and the customer information available in your browser.
Support managers, sales teams, community operators, and messaging teams can use it to triage conversations, find stuck cases, check response quality, and prepare the next safe action.
01
A busy inbox needs triage that preserves the reason a customer wrote.
Strawberry can turn the selected Picky Assist queue into an attention list that distinguishes urgent problems, aged threads, duplicates, and conversations needing a specific owner.
02
A reply is safer when the account context comes first.
Use the linked customer history and browser records to prepare a factual conversation brief before a team member drafts a resolution, avoiding guesses about orders, prior promises, or eligibility.
03
Templates deserve the same care as a live message when they reach many people.
The companion can organise the template or campaign pages you inspect into a review of wording, audience fit, opt-out expectations, and changes awaiting approval.
04
A morning queue brief protects response time before new chats overtake old ones.
Create a Picky Assist skill around the urgency and escalation rules your team uses, then run it at the start of each weekday support window.
Picky Assist Strawberry