Review Polly Help articles and categories, find coverage gaps from search and feedback signals, prepare article-refresh briefs, and connect recurring customer questions to the pages meant to answer them.
Strawberry works from the Polly Help site open in your browser, so the review can stay grounded in the live records, activity, and context your team is already using.
01
Locate the help-centre gaps that are creating repeat work.
A help centre is only doing its job when customers can find an accurate answer before they open a ticket and the team can see where the documentation stopped helping.
Inspect this Polly Help site for articles with weak feedback, repeated unsuccessful searches, and topics with no clear answer. Prepare a documentation backlog with the relevant evidence.
02
Diagnose whether an article is stale, hidden, or genuinely incomplete.
A support article can be well written and still fail because it is stale, buried in the wrong category, or missing the step customers search for. Identify the actual failure mode before proposing a rewrite.
03
Give writers the customer wording behind the documentation request.
Compare recent help-centre feedback with the current Polly Help articles.
Draft an update brief that cites the article, the customer wording, and the missing or misleading instruction.
04
Use the pattern of failed searches to plan the next documentation pass.
A fortnightly documentation-gap pass is a useful rhythm because individual complaints are noisy, while a two-week pattern makes a durable help-centre problem visible.
Capture that Polly Help-specific review in a skill and set a routine to prepare it at the interval that protects the underlying operation without generating noise.
Yes. It can use the Polly Help browser context you provide to inspect the live page, prepare a review, and work alongside the related tabs or files you select.
It can prepare Polly Help work in the browser, but an action that changes records, communication, access, routing, or spend should stay subject to your approval.
Yes. Capture the Polly Help-specific checks in a skill and use a routine to prepare the review at the cadence suited to the operational decision.
No. Polly Help is handled through its browser tab on this page, not through a Strawberry integration in Settings.
Confirm the relevant Polly Help context, the evidence behind the recommendation, and the downstream effect of the proposed action before proceeding.
Polly Help Strawberry