Strawberry can help fulfilment and support teams work through Track & Trace results, missed-delivery cases, pickup-point changes, and business shipment records. It turns a list of barcodes and recipient postcodes into an orderly exception queue, with the status and next customer action kept together.
01
Turn barcode lookups into a support queue your team can use.
Track & Trace gives a status one parcel at a time.
Strawberry can read the shipment list you have open, collect the useful status, and group items by what the team actually needs to do next: wait, tell the customer, investigate, or handle a return.
02
Keep the delivery status beside the order it affects.
A parcel exception becomes expensive when support has to hop between tracking, the store, and the customer thread to understand it. Strawberry can use the visible PostNL record alongside the order tab and prepare a case note that keeps the last scan, recipient details, and order history in one reviewable place.
03
Draft the customer update from the actual shipment state.
Customers should not receive a confident delivery promise when the parcel is waiting at a PostNL point or has already started its return journey. Strawberry can prepare message drafts from the current visible status, leaving the support owner to check the wording and send only the right update.
04
Review shipping exceptions once the morning scans have landed.
A weekday morning pass works because overnight scans have usually updated the status while the team still has time to intervene on same-day cases. Save the filters as a PostNL skill and let a routine stage the exception brief before the support shift begins.
PostNL Strawberry