Retently collects the customer feedback that can otherwise stay as a score and a pile of comments. In a signed-in Retently tab, Strawberry can group responses into themes, distinguish urgent detractor feedback from normal noise, and prepare a response queue or leadership summary that keeps the original comments in view.
The work stays in the Retently account you already use, and anything that sends, publishes, changes a record, or spends money remains for you to approve.
01
Turn survey comments into the problems customers keep naming.
A monthly NPS number can move without telling product or support what changed.
Strawberry can read the visible responses and prepare a theme report that preserves representative comments, separates one-off complaints from repeated friction, and calls out uncertainty.
02
Give detractor follow-up the context it needs.
A low score may reflect a billing dispute, a broken workflow, or a customer who has already spoken with support. Strawberry can pull together the feedback response and the context you make available, then draft a respectful follow-up for a teammate to review.
03
Make the feedback report useful outside the customer team.
Leadership rarely needs every verbatim response, but they do need evidence for the decision in front of them. Strawberry can prepare a short Retently summary with themes, quote excerpts, volume, and the questions product, support, or commercial teams should answer.
04
Review fresh feedback after each survey wave closes.
A survey-wave routine is better than a generic daily digest: it waits until enough replies exist to reveal a pattern without letting the newest feedback get stale. Save the agreed Retently analysis as a skill and schedule it after the campaign closes to produce an internal theme brief.
No. Use Strawberry in the signed-in Retently tab where you already access the account.
It can prepare context, drafts, and proposed next steps from the visible workspace. You review the target and outcome before a change is made in Retently.
Yes. Open the relevant Retently view and supporting context, then ask for a focused internal review that keeps the visible evidence attached.
Yes. Keep the survey-theme analysis as a Retently skill and run it after each survey wave closes, when the response volume is meaningful enough to review.
Use the signed-in Retently workspace you already control, start with read-and-prepare work, and verify the particular downstream consequence before approving an action.
Retently Strawberry