Review the bot conversations that explain the support queue.
Open the relevant Sendbird AI Chatbot workspace in Strawberry and ask for a clear read of the conversations behind a problem. It can separate unanswered intents, weak handoffs, recurring customer questions, and examples that need a human owner.
That gives support and product a shared record of what the bot actually did before anyone changes its behaviour.
01
Turn a conversation backlog into a usable intent map.
A long transcript list hides the difference between one odd question and a repeated gap.
Strawberry can organize the signed-in workspace around intent, outcome, escalation point, and the examples that make the pattern credible.
02
Check escalations before they become a bot rewrite.
An escalation can mean the bot had no answer, misunderstood the ask, reached a policy boundary, or correctly handed a sensitive issue to a person. Strawberry can prepare that distinction from the visible thread context so the team fixes the right thing.
03
Give product feedback the customer language it needs.
A feature request written from memory loses the phrasing that reveals the real job.
Use the open conversations to make a concise handoff with direct evidence, frequency clues, and the question product still needs to answer.
04
Run a weekly bot-quality pass around the support rhythm.
A Tuesday review can cover the previous full week after weekend traffic has settled, while leaving time for the support team to act before the next release cycle. Capture the checks as a Sendbird-specific skill and have the routine assemble the review packet from the workspace on that cadence.
No. ### Can Strawberry review chatbot conversations? It can organize what is visible in the active workspace into an intent, escalation, or quality-review brief.
Do not presume that from browser context. Treat any customer-facing bot or routing change as a decision for the workspace owner.
Yes. A Sendbird-focused skill can preserve the sample, categories, evidence standard, and Tuesday review cadence.
Sendbird AI Chatbot Strawberry