Shopwaive puts store credit, rewards, refunds, and customer balances in one place. Strawberry can investigate a credit request against the order history, spot unusual balance activity, prepare a customer-facing explanation, and assemble the refund review a commerce operator needs before a balance changes.
01
Check the order before treating store credit as the answer.
A store-credit request can look straightforward until the return reason, partial fulfilment, prior goodwill credit, and original payment are read together. Strawberry can gather the visible account and order details into a review packet, so an operator sees what is being proposed and why.
02
Make a customer’s balance explainable at a glance.
When a shopper asks why a balance is smaller than expected, the useful answer is the sequence of grants, redemptions, and order events, not a copied number. Strawberry can prepare a plain-language breakdown from the account screen and hold the reply for a support owner to check.
03
Surface credit activity that deserves a second look.
Repeated manual adjustments, missing reasons, and a large unused credit balance can each be normal in isolation. A focused pass helps the team separate routine service recovery from cases that need a policy or fraud review.
04
Run the weekly credit exception pass before reconciliation becomes painful.
Tuesday afternoon gives the operations team a complete prior-week window while leaving time to resolve questionable adjustments before the next finance check. Save that review as a Shopwaive control and have a routine prepare the exception queue at the same time each week, without issuing or reversing credit.
Shopwaive Strawberry