Strawberry can help teams work through route planning, delivery runs, driver activity, failed stops, and proof-of-delivery review in the signed-in SmartRoutes pages they choose. It turns the operational context already open in the browser into a focused review, so the people who own the work can spot exceptions, prepare the next step, and keep source evidence close to the decision.
Changing a route or sending a customer update without checking it can redirect a driver, miss a time window, or tell a recipient something operations cannot deliver.
01
A SmartRoutes morning starts with the stops that can still be saved.
Use the route board to identify late, unassigned, high-risk, or otherwise exceptional stops before dispatch. The useful output is a ranked decision queue, not a map with more pins.
02
Delivery notes need to travel with the route decision.
Ask for the visible delivery instructions and route constraints to be grouped beside each risky stop. That lets the dispatcher judge whether to change the plan rather than treating every delay as identical.
03
A failed stop needs a clean handoff before a customer message.
Convert proof-of-delivery and failed-stop evidence into a support-ready handoff that says what happened, what is known, and which operations owner must decide the remedy.
04
Dispatch review belongs before wheels are moving.
Save the pre-dispatch check as a SmartRoutes skill and run it at 07:15, before route changes become disruptive to drivers and recipients.
It can organise the SmartRoutes views you open into an exception brief for dispatchers and support teams.
It can prepare route and customer-service context, while the accountable dispatcher should approve route changes and recipient communications.
Yes. Run a SmartRoutes dispatch-risk review before the fleet departs each operating day.
It can organise the route, stop, and customer-service context you open into a scoped exception brief for the dispatcher on duty.
Yes. Define the depot, departure window, exception rules, and handoff format in a SmartRoutes skill, then use a routine to prepare the report before dispatch begins.
SmartRoutes Strawberry