Your AI companion for Statuspage.

An incident update needs facts and an explicit unknown.

Customers can handle uncertainty better than silence or a confident statement that later proves false. Strawberry can help assemble the approved evidence, affected components, and next update time into a draft that separates confirmed information from the investigation still underway.

Component language should match what customers recognise.

An internal service name is not always the product surface a customer understands.

Strawberry can review the Statuspage component inventory against customer-facing terminology and flag places where an incident update may confuse rather than inform its audience.

Maintenance communication is a promise about impact and time.

A notice needs to say what may be affected, when the window starts, and what the customer should expect, not simply announce internal work. Strawberry can prepare a maintenance-review packet from the visible Statuspage plan and supporting context before the communications owner publishes it.

Incident communication needs a cadence that customers can rely on.

Save the active-incident update checklist as a Statuspage skill and prepare it every 30 minutes while the incident is open, because the team owes customers a predictable communication loop even when engineering progress is slow. Stop the cadence when the incident commander closes the loop rather than letting stale updates continue.

Frequently asked questions