Thoughtly is built for creating and operating AI voice agents that handle phone conversations. Strawberry can inspect the agent setup and call outcomes visible in Thoughtly, identify patterns in dispositions and transcripts, prepare a quality review, and connect call findings to the operational work waiting around them.
01
Check the conversation before the caller hears it.
A voice agent needs more than a plausible greeting.
Strawberry can review the visible goal, routing logic, knowledge material, escalation boundaries, and example language so the team can catch a misleading answer or missing handoff before the agent takes live calls.
02
Read the pattern across calls, not one transcript at a time.
A single difficult call may be an edge case.
Repeated transfers, stalled answers, and questions that return every day are an operational signal. Strawberry can organise the outcomes and transcripts visible in Thoughtly into a pattern report that preserves the calls behind each finding.
03
Turn a call finding into the right owner’s work.
A recurring phone question may require a documentation fix, a product change, an updated policy, or a human support route. Strawberry can prepare the evidence and proposed handoff around a Thoughtly finding so it does not end as an isolated QA note.
04
Review calls on Monday before the backlog hardens.
Monday morning turns last week’s call patterns into work before the support and operations queues fill with new exceptions. A saved Thoughtly review can prepare the issues and examples every week, while leaving any change to the agent’s live behaviour for deliberate approval.
Thoughtly Strawberry