A Trengo conversation can involve a customer’s previous messages, channel context, order or account details, and the policy that applies. Strawberry works from the Trengo workspace open in your browser and the materials you provide, producing a careful reply draft or internal case brief.
01
Give the reply author the full case.
A reply written from one message can sound confident and still miss the promise made three messages ago. Strawberry can bring together the visible Trengo conversation and supporting tabs into a response brief with a clear evidence trail.
02
Find the pattern behind the inbox volume.
A spike in similar conversations can point to a product, policy, or communication gap.
Strawberry can compare the Trengo tabs you provide and group the customer evidence into a signal the responsible team can use.
03
Prepare internal escalation without losing customer impact.
A support escalation needs the customer’s real consequence, not a generic label.
Strawberry can prepare a handoff from the conversation context and related materials, keeping the exact issue available to the receiving team.
04
Give the inbox review a repeatable shape.
A Trengo skill can remember the conversation selection, classification rules, and internal output that help a support team spot change over time. A routine can prepare that review without sending a single customer message.
Trengo Strawberry