Use Strawberry alongside CustomGPT to test knowledge sources, inspect weak answers, synthesise feedback, and prepare a chatbot improvement brief. It can trace a questionable answer back to the available source material, giving the bot owner a reviewable plan before a knowledge update, instruction change, or customer-facing answer is published.
01
A chatbot answer is only as useful as the material behind it.
When a response is thin, the fix is rarely “add more AI.” Strawberry can inspect the CustomGPT source set and the pages behind it, identifying whether the gap is missing documentation, stale policy, duplicate content, or a question that deserves a human answer.
02
Answer tests should distinguish uncertainty from a failure.
A convincing answer can still overstate what the sources support.
Strawberry can compare selected questions, the bot’s replies, and the referenced material to classify what is confirmed, incomplete, unsupported, or simply outside the available knowledge.
03
Feedback becomes a product signal when the patterns are visible.
One complaint may be idiosyncratic; repeated questions often expose a documentation or workflow gap. Strawberry can organise feedback into themes and preserve representative examples so a content team can decide what deserves attention next.
04
Quality reviews can recur without auto-publishing content.
Every two weeks, have CustomGPT rerun the accepted test questions, group unanswered requests, and identify the source gaps behind weak answers. An unreviewed knowledge or instruction change can make the bot confidently publish outdated policy or product advice, so the owner approves every source, setting, and customer-facing copy change.
It can work from the signed-in CustomGPT pages you provide to audit sources, test answers, group feedback, and prepare a quality review.
Treat a source, instruction, or publishing change as a separate approved browser action.
Yes. Supply the test questions and relevant source pages, and it can prepare an evidence-based answer-quality brief.
Yes. Run the fortnightly test set so new weak answers, repeated customer questions, and missing source material arrive in a review packet for the bot owner.
CustomGPT Strawberry