From the live Detrack dispatch board, Strawberry can surface jobs with stale scans, failed attempts, missing proof of delivery, or promises due back to the customer. It can turn those records into a dispatcher’s exception queue and draft the next update for review.
01
Start the shift with the exceptions, not the map.
Dispatch teams do not need another screen full of dots.
Strawberry can inspect the Detrack work you open and organise the jobs that look incomplete, delayed, or inconsistent into a smaller queue for a person to investigate. The source timeline stays linked to the question so nobody is acting on a vague summary.
02
Answer delivery questions from the trail that already exists.
A customer asking where something is often triggers a hunt across job notes, timestamps, and driver updates. Strawberry can gather the relevant visible trail from Detrack and prepare a factual response that separates confirmed information from the next action. It should not promise an arrival time the record does not support.
03
Treat proof of delivery as a handoff, not an endpoint.
A completed delivery can still need an invoice check, an internal note, a photo review, or a customer confirmation. Strawberry can help sort the records in the active tab by the work still attached to them, so a proof document does not disappear before the rest of the process is finished.
04
Make daily handoffs easier to trust.
Before each shift change, a saved Detrack handoff pass can collect outstanding jobs, customer commitments, and delivery evidence for the next dispatcher. The team reviews the brief before anything is shared.
It can work with delivery status, notes, and proof-of-delivery information visible in the Detrack tab you open.
It can prepare a fact-based draft from the delivery trail. Review and approve the message before it reaches a customer.
Yes. Ask it to organise the active work by explicit exception signals, such as failed attempts, missing proof, or unresolved notes.
Yes. Run the handoff before each shift change to collect active delays, failed attempts, promised callbacks, and missing proof-of-delivery records into the next dispatcher’s exception brief.
Check that only the necessary delivery records are in scope and keep approval in place for customer communication or operational changes.
Detrack Strawberry