A website chatbot needs more than a friendly answer. Its knowledge needs coverage, the unanswered questions need a route to a person, and the team needs to see where visitors are getting stuck. Strawberry can review the Wonderchat workspace on screen alongside the pages and help material that support it.
Use it to turn chatbot activity into a practical knowledge and support improvement queue.
01
Treat unanswered questions as product evidence.
A chatbot conversation that ends without a useful answer is not just a support miss.
It may reveal missing documentation, an unclear product flow, or an issue that deserves escalation. Strawberry can group the visible questions into a queue the right owner can act on.
02
Check whether the knowledge behind an answer is still current.
A confident response built on an old page is worse than an obvious gap.
Strawberry can compare Wonderchat’s visible source material with the help-centre and product tabs you provide, then prepare a list of content that needs checking.
03
Prepare a human handoff with the conversation intact.
When a visitor needs a person, the recipient should not have to reconstruct the chat from a screenshot. Strawberry can draft a handoff that includes the question, what was attempted, relevant account context, and the precise issue still open.
04
Review coverage after enough conversations have accumulated.
A daily digest can overreact to one odd question.
A weekly review gives repeated themes time to appear and makes the content backlog more credible. Save that review as a Wonderchat skill and run it before the team’s support or content planning session.
Wonderchat Strawberry